Emergency & NHS services
Immediate emergency response and urgent NHS advice routes.
Local crisis support
East Surrey & Surrey services for urgent mental health support.
Local crisis support
Surrey Safe Havens
In-person safe space and secure virtual support
Out of hours, 365 days a year (individual site hours vary)
www.sabp.nhs.uk
Local crisis line
Surrey Mental Health Crisis Line
Telephone, SMS and textphone support
24 hours a day, every day of the year
www.sabp.nhs.uk
Young people crisis support
Safe Haven for Young People (CYP Haven)
Telephone and in-person support for ages 10–18
Mon–Fri 3:30pm–7:30pm; Sun 1:00pm–4:00pm
www.cyphaven.net
Mental health database
Hub of Hope
Mental health support database to find other local support
24 hours a day, every day of the year
www.hubofhope.co.uk
National mental health helplines
National listening, emotional support, information and signposting services.
National mental health support
Samaritans
Telephone and email support
24 hours a day, every day of the year
www.samaritans.org
SANEline
National mental health support
SANEline
Telephone emotional support
Daily, 4:30pm–10:30pm
www.sane.org.uk
National mental health support
Mind Helplines
Telephone information and signposting
Mon–Fri 9:00am–6:00pm (except bank holidays)
www.mind.org.uk
Suicide prevention support
Services and tools specifically aimed at suicide prevention and crisis safety.
Specialist support
Targeted services including men’s mental health, LGBT+, domestic abuse, financial advice and eating disorders.
Men’s mental health
CALM
Telephone helpline, WhatsApp and live webchat
5:00pm–12:00am, every day of the year
www.thecalmzone.net
Domestic abuse support
Refuge – National Domestic Abuse Helpline
Telephone helpline
24 hours a day, every day of the year
www.nationaldahelpline.org.uk
Domestic abuse support
Respect Perpetrator Helpline
Telephone helpline, webchat and Skype
Mon–Fri 9:00am–8:00pm
www.respectphoneline.org.uk
LGBT+ support
Switchboard LGBT+ Helpline
Telephone helpline and chat function
10:00am–10:00pm, 365 days a year
www.switchboard.lgbt
Money and financial help
Citizens Advice
Free advice online, over the phone and in person
Hours vary by service — see website
www.citizensadvice.org.uk
Eating disorders
Beat Eating Disorders
Phone, webchat, social media DM, email and chatrooms
Mon–Fri 3:00pm–8:00pm
www.beateatingdisorders.org.uk
At Waythrough we don’t run a 24-hour helpline.
If you need emergency care, please contact one of the following helplines immediately.
If you’re at serious risk of harm or need emergency medical attention, call 999 immediately.
For non-emergency medical advice, call the NHS on 111.
When to call 999
www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-call-999
What is a mental health crisis?
On their website, the mental health charity MIND describes a mental health crisis as “when you feel that you are at breaking point, and you need urgent help.” The local services below are available to support you when you’re experiencing emotional distress and need some advice, guidance or a listening ear.
If you’re in need of emergency care, dial 999 immediately.
